MAIModernization

Stop losing bookings because your systems are broken.

MAI helps restaurants, hotels, spas, nightlife venues, tour companies and tourist-facing businesses modernize their websites, booking flows, Google presence, WhatsApp communication and customer follow-up systems.

Built for Medellín's tourism economyDesigned to scale across emerging markets
Before
404oldcafe-medellin.html
13 unread WhatsApp · 2 days
Google · "Café — Provenza"
★★★☆☆  no menu · no hours
DM us on IG to book →
no booking link
Reservation system
— spreadsheet —
After
casa-provenza.comLive
Mobile-first · EN / ES · 0.6s load
Reservar mesaOpen
7:007:308:008:30
Google · Casa ProvenzaVerified
★★★★★ 4.8 · 312 reviews
WhatsApp · Auto-replyOn
"Gracias por escribir — disponibilidad para esta noche…"
0leakage
Of bookings & appointments once your stack is live
14days
Typical time from audit to live site
Multilingual
Bilingual systems out of the box
1platform
Website · Booking · WhatsApp · Reviews · CRM
The problem

Tourists are ready to spend. Your digital infrastructure has to be ready too.

Broken or outdated websites

Slow, mobile-broken pages that tourists abandon in seconds.

No online reservation system

Tourists expect to book in 30 seconds — not email back and forth.

Slow WhatsApp replies

Messages going unread for hours while tourists pick the next option.

Poor Google Business profile

No photos, missing hours, wrong category, no menu, no booking link.

Menus & services unclear in English

Foreign visitors can't tell what you sell or what it costs.

No CRM or lead follow-up

Inquiries land in inboxes and group chats and quietly disappear.

Business runs only on Instagram DMs

One channel, one bottleneck — and nothing tracked.

Missed bookings, every week

Tourists who want fast answers move on to the next option.

What MAI builds

We install the digital systems tourists already expect.

01

Website Creation

A mobile-first, bilingual website that loads fast on hotel Wi-Fi and explains your business in 10 seconds.

  • Mobile-first responsive build
  • English / Spanish ready
  • Menu, services, pricing, photos
  • Fast loading, SEO foundations
02

Booking & Reservation Systems

From table reservations to tour bookings — let tourists confirm in two taps, with auto-confirmation messages.

  • Table & appointment booking
  • Tour & package reservations
  • Confirmation & reminder messages
  • Calendar & staff sync
03

WhatsApp Integration

Click-to-chat, automated welcome replies, missed inquiry capture, and follow-up flows.

04

Google Business Optimization

Profile audit, photo uploads, menu links, service categories, review strategy.

05

CRM & Lead Capture

Inquiry tracking, customer follow-up, booking pipeline, and a dashboard you'll actually open.

06

Review & Reputation Engine

Personal review request links, follow-up automations, and a clear strategy for moving from 4.2 to 4.8.

07

Ads & Growth Upsells

Landing pages, Google & Meta ads support, conversion tracking — added only once your infrastructure converts.

How it works

Simple setup. Fast launch. Built around your business.

STEP 01

We audit your current system

We review your website, Google listing, WhatsApp flow, booking process, reviews and customer journey — top to bottom.

STEP 02

We build a preview

Our team creates a free or low-cost demo preview showing what your business could look like with modern, tourist-ready infrastructure.

STEP 03

You activate the system

If you like the preview, we activate your website and connect booking, WhatsApp, Google, and customer follow-up tools.

STEP 04

We manage and improve it

Your system stays updated with monthly support, analytics, improvements, and optional growth campaigns.

Ready when you are

Ready to make your business tourist-ready?

Get a free digital audit and see where your business may be losing bookings — and what it would take to plug the leaks.